Help & FAQ
Find answers to common questions or reach out to our team. For step-by-step help with every feature, read the user guide.
Audio isn't playing — what should I do?
First, make sure your device volume is turned up and not muted. Then try these steps:
- Tap the play button — some browsers require a user interaction before audio can start.
- Check that you're signed in — most tracks require a free account.
- Try a different browser (Chrome and Safari work best).
- Clear your browser cache and reload the page.
How do I upgrade, downgrade, or cancel my plan?
You can manage your subscription anytime:
- Go to your Account page.
- Click "Manage Billing" to open the Stripe customer portal.
- From there you can upgrade, downgrade, update your payment method, or cancel.
- Cancellation takes effect at the end of your current billing period — you keep access until then.
What are the daily playback limits?
Each plan has a daily listening limit that resets at midnight UTC:
- Free: 20 minutes / day
- Pro: 2 hours / day
- Creator: Unlimited
Without an account you can listen to the free soundscapes for 20 minutes a day. Free soundscapes count toward your daily limit too.
How do I delete my account or export my data?
We take your privacy seriously. From your Account page you can:
- Export data: Download all your data in JSON format.
- Delete account: Permanently removes all your data within 30 days.
See our Privacy Policy for full details.
What is moonMind?
moonMind is a mixer for building your own sessions: layer soundscapes from the library with tones and textures, each with its own volume. Save presets and glide between them.
It offers a 60-second free trial (up to 5 times per day).
Still need help?
Send us a message and we'll get back to you within 24 hours.